Senior Practice Manager
Vitenas Cosmetic Surgery is looking for a Senior Practice Manager to manage a large, fast paced and very busy Cosmetic Plastic Surgery practice. We are one of the premier Plastic Surgery practices in the country and a medium size small business employing thirty full time employees (www.drvitenas.com). Located in the central heart of Houston, TX in our own award-winning custom-built building, we offer a full range of aesthetic procedures from non-invasive to invasive surgery and an onsite AAAASF certified surgery center. Our focus is on providing natural results with cosmetic procedures in the safest possible environment with the best possible customer experiences. This individual will answer directly to the owner of the practice and be responsible for the successful day to day management of employees, processes and procedures that insure successful business and practice operations. This person must have a proven track record in successful management of business and people, be hard working and looking for long term employment with opportunity for growth.
Responsible for all HR functions of the clinic including the hiring and performance management of employees. Manages, monitors and documents the performance management/appraisal process for staff establishing work standards and expectations by providing feedback regularly. Mentors, coaches, and develops staff to accomplish goals; takes responsibility for identifying developmental needs and creating action plans to enhance growth and development of the team.
Manages daily operations of the practice for staff, nurses and physician.
Assures accurate timekeeping and payroll for all employees.
We do not do any type of insurance related work therefore, we have no billing/collections department.
Manages and coaches’ sales coordinators to be more effective and to meet weekly, monthly and yearly targets.
Establishes clear communications and builds positive relationships with patients, employees, support personnel and the physician. Promotes and serves as a role model for positive customer/patient satisfaction.
Accountable for managing staff schedules, including physician, on a daily basis to ensure optimum scheduling and coverage. Actively participates and supports front desk, billing and clinical teams. Responsible for clinic and referral management of practice as related to patients.
Is the first-line contact for staff needing information or support regarding the daily operations of the practice. Interfaces with patients, physician, and staff to successfully resolve patient satisfaction issues.
Performs and participates in audits to ensure compliance and minimize organizational risk. Understands and abides by privacy laws (i.e. HIPAA) and organizational policies and procedures regarding health information management and safeguarding protected health information.
Ensures compliance and appropriate utilization of information technology resources to include EMR and telephonic systems. Exhibits expertise in utilizing EMR.
Prepares reports and statistical summaries as requested by management. Provides monthly reporting with recommendations or action plans on identified issues.
This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned.
4-5 years healthcare, organizational management of at least ten people or related experience
4 year Degree required and MBA/MHA preferred
Ability to safely and successfully perform essential job functions consistent with the all federal, state and local standards, including meeting qualitative and/or quantitative productivity standards
Skills/ Knowledge Requirements:
Knowledge of basic medical practices, medical terminology, physician scheduling, patient relations
Excellent interpersonal, communication, facilitation, and professional diplomacy skills
Strong attention to detail with the ability to manage multiple priorities while meeting deadlines
Ability to foster working relationships with client, management and associated businesses
Ability to respond to common inquiries or complaints from client, employees or patients
Ability to define problems, collect data, establish facts, and draw valid conclusions
Possess strong communication skills to clearly and effectively communicate with physicians, management and staff
Knowledgeable about EMR; computers; software
Highly organized with developed time management skills
Evening and weekend work may be required to meet client demands.
4208 Richmond Ave.
Houston, TX 77027
Job Status: Full Time